How do I book an apartment online?
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To book an apartment online, simply select the dates of your check-in and
check-out by clicking on the pop-up calendars and the number of sleeps (guests
staying in the accommodation requiring a bed). Press on "Recalculate" to
confirm dates, number of guests and total cost. Click "Book" to begin the
payment process. After entering you personal information, the button "Next"
will take you to a new page, reviewing the payment details and Euro amount to
be paid by Visa, MasterCard, American Express, or PayPal. Click "Send" to be
taken to a secure banking website to complete you payment details. Upon payment
confirmation (within 24 hours), a reservation confirmation will be sent to you
by email, providing a booking ID number, exact address, and detailed arrival
instructions.
How do I book an apartment over-the-phone?
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To book an apartment by phone, simply call our office at +34 932955916 with your
booking details (apartment name / reference number, dates of your check-in and
check-out, number of sleeps, and credit card information). Our general office
hours are Monday through Friday from 10:30am to 8pm. We speak English, French,
Italian, and Spanish. If a Rent City Apartments representative is unable to
take your call, please leave a detailed message with your name and phone number
so that we may return your call at quickly as possible. You may also send us an
email at booking@rentcityapartments.com providing your contact details.
Do I have to pay by credit card?
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To confirm your reservation, the booking payment may be paid by MasterCard,
Visa, or American Express. We also accept PayPal (secure international online
payment method) and in some cases, may accept Western Union and bank transfers.
To enquire about possible payment methods, please contact a Rent City
Apartments team member by email at booking@rentcityapartments.com or call our
office at +34 932955916.
Is it safe to pay online with my credit card?
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Yes! Online credit card payments are a safe and secure method to confirm your
reservation. Credit card payments are directed to a secure banking website
where payment is completed and your credit card details kept private. Rent City
Apartments is a member of the Official Association of Tourist Apartments in
Barcelona. We are a solid, established, professional, and well-known company
with years of experience.
When will I get my booking confirmation?
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Booking confirmations are automatically sent by email once payment has been
confirmed. This should occur within a 24 hour period. If after 24 hours you
have not yet received your booking confirmation, please contact a Rent City
Apartments team member by email at booking@rentcityapartments.com or call our
office at +34 932955916.
What if I don't remember my passport number?
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If while booking an apartment online, you do not know your passport number,
please enter the number "1" in the designated space and write in the comments
area that you will provide the passport number at a later date. This is no
problem for us, as we would prefer you to confirm your reservation at your
earliest convenience to ensure your apartment availability.
What if I don't know my arrival and departure time?
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If while booking an apartment online, you do not know you're your arrival and
departure time, please enter any hour in the designated space and write in the
comments area that you do not know your arrival details, but will provide them
at a later date. This is no problem for us, as we would prefer you to confirm
your reservation at your earliest convenience to ensure your apartment
availability.
Are taxes and final cleaning fees included in the "Total Cost?"
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The exact price of each apartment may be calculated directly online on each
apartment page. Enter the correct check-in and check-out dates and number of
guests using the pull-down menu and click "recalculate." The price shown in the
"Total Cost" includes all taxes, special discounts, and holiday surcharges. The
final cleaning fee and refundable security deposit are not included, but may be
found in the apartment description.
How do I request an invoice for my reservation?
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To request an invoice for your booking payment, please write in the comments
section during your online booking process, requesting the invoice and
providing the full details to be included. You may also reply to the booking
confirmation sent to you by email, requesting an invoice. Please note, that
Rent City Apartments may generate invoices for all booking payments received
online; however, payments given to the owner/property manager are his or her
direct responsibility. To ensure you will be able to receive an invoice for a
particular property, please contact us at booking@rentcityapartments.com or
call our office at +34 932955916.
Can I cancel or change my reservation?
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For all booking cancellations, the following policy will be applied:
1) If the date of cancellation is greater than 45 days from check-in, 50% of
the booking payment will be refunded.
2) If the date of cancellation is less than 45 days from check-in, 0% of the
booking payment will be refunded.
All changes to confirmed reservations will be considered on an individual basis
depending upon apartment availability and season. We encourage you to contact
us at booking@rentcityapartments.com or call our office at +34 932955916 to
enquire about your reservation change request.
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Testimonials
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FAQ
Frequently asked questions and help
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